Terms and conditions

1. Effectiveness and modification of the General Conditions of Sale

These General Conditions of Sale (GCS) govern the sale of products on the website  and are intended as accepted by the Customer at the time the order is placed.

We reserve the right to modify the GCS at any time also in relation to the need to offer new products and / or services, as well as to comply with legal or regulatory provisions.

If any of the provisions contained in these GCS are deemed invalid, null or for any reason unenforceable, this circumstance will not affect the validity and effectiveness of all other provisions.

2. Creating a personal account

In order to purchase products on this website, the user is required to create a personal account by entering all their data, including, in particular, their VAT number and company name in the case of a person who purchases a product for the own commercial, industrial, craft or professional activity.

The legal guarantees provided for consumers by national and European regulations do not apply to Customers who enter their VAT number and company name.

The user assumes responsibility for the data entered and any consequences resulting from errors made in the phase of entering them.

The user is obliged to update their data where changes occur and has the right to proceed with the cancellation of their personal account at any time.

3. Prices and characteristics of the products

All prices indicated on the website do not include VAT which will be indicated, when applicable, at the time of payment and will depend on the country of destination of the goods indicated by the buyer.

The weights, dimensions, packaging, colors and other data shown on the website are purely indicative. We reserve the right to unilaterally change the technical and construction data of our products at any time and without notice

4. Invoicing

The invoice must be strictly requested before making the payment. Otherwise, a simple receipt will be attached to the products purchased and it will no longer be possible to obtain the relative invoice.

In any case, the invoice will be issued exclusively in electronic format.

5. Shipping

Each order will report the shipping costs.

The products on the website are generally available for shipment within 72 working hours. However, we specify that the estimated times for sending and delivering the products are purely indicative and therefore it is not possible to fully rely on them.

Any stock out of stock not resulting from the website will be communicated via email indicating the times in which the product will be available again, leaving the customer to decide whether:

  • exercise the right of withdrawal by obtaining a refund of the price paid;
  • confirm the order with the availability and timing communicated, obtaining a refund for the items not available.

The buyer still has the right to terminate the contract if he does not receive the product within 30 days from the order.

Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated by the Courier;
  • that the packaging is intact, not damaged, wet or altered.

In the presence of one of these cases the customer is required to sign subject to control.

Once the courier's transport document has been signed, the Customer will no longer be able to make any objection about the quantity and quality of what has been received.

In the cases established, the refund will be made approximately in 14 days from the communication of the Customer's will through the payment instrument used by the Customer.

6. Withdrawal by the buyer-consumer

The buyer who, according to European legislation, can be classified as a "consumer" has the right to withdraw from the order placed, without giving any reasons, within 14 days from the date of receipt of the product.

The notice of withdrawal, which must indicate the number of the order from which you intend to withdraw and / or the product subject to withdrawal, must be strictly sent before the expiry of the 14-day period to DAG Srl to the email address order@doctortools.com

For the purpose of withdrawal, the product must be returned to DAG srl, at Via Di Vittorio 29/31 73010 Surbo (Lecce)-ITALY, within 14 days from the date of communication of the withdrawal and in the original packaging still sealed.

The cost of the return shipment to DAG Srl is borne by the buyer.

Once the timeliness of the withdrawal and the return of the product has been verified, we will refund the payment received using the same payment method used for the purchase unless the buyer has expressly indicated in the withdrawal communication another method of reimbursement and on condition, in this case, that DAG Srl does not have to incur any costs as a consequence of the reimbursement.

This provision does not apply to subjects who have purchased the products using a VAT number and in any case to use the products purchased for purposes related to their commercial, industrial, craft or professional activity.

7. Product Defect Warranty

DAG Srl is liable to the buyer for any defect in the product existing at the time of delivery of the goods and which occurs within 2 years from that moment as long as the problem is reported no later than 2 months from the date on which the buyer has it found.

In the event of a lack of conformity, the buyer has the right alternatively:

  • the restoration of the conformity of the product
  • or to receive a proportional reduction in the price
  • or at the termination of the contract.

For the purposes of restoring the conformity of the goods, the buyer can choose between repair and replacement, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on the seller.

DAG Srl may refuse to bring the goods into conformity if repair and replacement are impossible or if the costs to be incurred for this purpose are disproportionate.

The buyer does not have the right to terminate the contract if the lack of conformity is only minor.

The cost of repairing or replacing the product is borne by DAG Srl.

If it is necessary to remedy the lack of conformity by repairing or replacing the product, the buyer must make them available to the seller who will arrange for collection at his own expense.

This provision does not apply to subjects who have purchased the products using a VAT number and in any case to use the purchased products for purposes related to their commercial, industrial, craft or professional activity, only the legal guarantee referred to in Articles 1490, and following, of the Italian Civil Code.

8. Applicable law

These GCS are subject to and must be interpreted according to the law of the Italian State. The application of the 1980 Vienna Convention on the International Sale of Goods is expressly excluded

9. Jurisdiction

For any dispute arising from the contract or otherwise connected or connected to it, the Court of Milan will be exclusively competent, without prejudice to the right for purchasers-consumers to take action also before the Courts of the Member State of the European Union in which they are resident or domiciled.